Eagle Eye Holiday Homes Rental L.L.C. ("Eagle Eye") is committed to providing clear and transparent refund policies for all customers. This Refund Policy outlines the conditions, procedures, and timelines for processing refunds to inform cardholders of their rights and responsibilities.

1. Refund Processing Method

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

• All refunds are processed back to the original payment method used for the booking
• We cannot process refunds to different cards or payment methods
• The refund timeline depends on your card issuing bank's processing time

2. Refund Eligibility

Refunds may be eligible in the following circumstances:

• Cancellation within the permitted timeframe as per our Cancellation Policy
• Property unavailability due to unforeseen circumstances on our part
• Significant discrepancies between advertised and actual property conditions
• Service failures that substantially affect your stay experience

3. Non-Refundable Situations

Refunds will not be processed in the following cases:

• Cancellations after the permitted cancellation period
• No-show without prior cancellation
• Early departure by guest choice
• Violations of house rules or terms of service
• Issues beyond our control (weather, natural disasters, government restrictions)

4. Refund Request Process

To request a refund:

1. Contact our customer service team via Contact Us
2. Provide your booking reference number
3. Explain the reason for your refund request
4. Submit any supporting documentation if required
5. Allow up to 5 business days for review of your request

5. Partial Refunds

In certain circumstances, partial refunds may be issued based on:

• Number of nights used versus total booking
• Severity of service issues encountered
• Time of cancellation relative to check-in date
• Applicable fees and charges as per our terms

6. Security Deposits

Security deposits are subject to separate refund conditions as outlined in our Security Deposit Policy. These refunds are processed separately from booking refunds and may have different timelines.

7. Dispute Resolution

If you disagree with a refund decision, you may:

• Request a review by contacting our management team
• Provide additional evidence to support your case
• Escalate to relevant UAE consumer protection authorities

8. Contact Information

For refund-related inquiries, please contact us through our Contact Us page or reach out to our customer service team directly.

9. Policy Updates

This refund policy may be updated from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.